Frequently Asked Questions

Browse Services or Packages, select what you need, complete the booking steps, and add items to your cart. From the cart you can choose appointment slots and proceed to payment.

Yes. You can add several individual services and packages to your cart and book a time slot for each item before checkout.

Book lets you add a service to cart and complete checkout when direct booking is available. Enquire is for consultation-first services where our team confirms suitability and next steps before treatment.

After adding items to cart, open the cart page and use Select slot to pick a date and time for each service. You can edit slots anytime before payment.

Doctor selection may be handled by our clinical team after booking depending on the service. Your confirmation and clinic follow-up will include specialist assignment details.

Yes. Packages and individual services can sit in the same cart. Each line item gets its own slot during checkout.

Booking details are sent to the contact number provided at checkout. Our team may also call or message you to confirm appointment timing and preparation.

Yes, rescheduling is usually possible before your visit. Contact the clinic as early as possible; fees may apply depending on timing and service type.

Late arrivals may shorten your session or require rescheduling. Missed appointments are handled under our cancellation policy—contact us promptly to rebook.

We support common card and digital payment options shown at cart checkout, including instalment partners where available. Available methods appear on the payment step.

Yes. All service and package prices on the website are displayed in UAE Dirhams (AED) unless stated otherwise.

Yes. Open Coupons & Offers in the cart, select an eligible promotion, and the discount applies to your order summary before you pay.

Tips are optional and go entirely to the professional. You can pick a preset amount or enter a custom tip before completing payment.

Select appointment slots for all cart items first, then choose your payment method and proceed to pay on the cart page.

Cancellation terms depend on the service and how close you are to the appointment time. A fee may apply for late cancellations or reschedules—see our full cancellation policy for details.

Contact the clinic by phone or WhatsApp with your booking reference. Our team will confirm eligibility and any applicable fees.

Refund eligibility varies by service, payment status, and cancellation timing. Our team will review your case against the published policy.

We use your contact and booking details to manage appointments, payments, and follow-up care. Read our Privacy Policy for full data handling practices.

Terms & Conditions, Privacy Policy, and Cancellation Policy are linked in the website footer and referenced during cart checkout.

Most dental services start with an examination so we can recommend safe, appropriate care. Some cosmetic plans include a dedicated consultation step.

In-clinic whitening typically takes about 60–90 minutes including preparation. Your clinician will confirm exact timing at booking.

Comfort options including local anaesthesia are used when needed. Most patients report minimal discomfort during routine and cosmetic procedures.

We generally recommend a check-up every six months, or more often if your dentist advises based on your oral health.

A specialist reviews your skin concern, medical history, and goals, then recommends a treatment plan tailored to your skin type.

Session count depends on your condition and treatment type. Your dermatologist will outline a plan after assessment—packages may bundle multiple visits.

Mild redness or peeling is common for a few days depending on peel depth. Your clinician will give aftercare instructions before you leave.

Suitability is assessed in consultation based on scalp health and hair loss pattern. Enquire or book a consultation to confirm if PRP is right for you.

Botox results typically last 3–4 months depending on the area treated, muscle activity, and individual response.

Many hyaluronic acid fillers can be adjusted or dissolved by a qualified clinician. Options are discussed during your consultation.

Our approach prioritises balance and proportion. Treatment plans are customised so results suit your facial features, not a one-size template.

Most areas need multiple sessions spaced weeks apart because hair grows in cycles. Your plan depends on area, hair type, and skin tone.

Avoid sun exposure, waxing, and plucking before treatment. Shave the area as advised by our team before your appointment.

Laser provides long-term hair reduction; maintenance sessions may be needed over time. Results vary by individual and treatment area.

Most IV sessions take 30–60 minutes depending on the formula and your hydration needs.

A brief health review is done before IV therapy to confirm suitability. Certain medical conditions may require clearance from our clinical team.

Frequency depends on the drip type and your wellness goals. Our team will recommend a safe schedule after consultation.

Wellness services include consultation-led support for stress, sleep, nutrition, and lifestyle balance alongside clinical care where appropriate.

Yes. Wellness packages typically bundle consultations and follow-up sessions. See package details for session count and validity.

Consultation includes oral assessment, digital planning where applicable, and a discussion of options such as veneers, whitening, or alignment.

With proper care and maintenance, quality veneers can last many years. Longevity depends on material, bite, and oral hygiene.

Many cosmetic plans include digital or mock-up previews so you can see expected outcomes before committing to treatment.

Microneedling supports collagen production and can improve texture, fine lines, and certain scars. Suitability is confirmed in consultation.

Some treatments show early glow within days; collagen-building results often develop over several weeks and improve with a course of sessions.

Combination plans are common and should be sequenced by a clinician to maximise results and minimise downtime.