Cancellation Policy

This Cancellation Policy ("Policy") governs the cancellation, rescheduling, and refund of all appointments, treatments, packages, and services booked with Yoyime Clinic, whether booked online through https://yoyimeclinic.com, by telephone, in person, or through any authorised third-party platform.

By booking an appointment or purchasing any service or package from the Clinic, you acknowledge that you have read, understood, and agreed to be bound by this Policy, together with our Terms & Conditions and Privacy Policy.

This Policy is drafted in accordance with the applicable laws of the United Arab Emirates, including Federal Law No. 15 of 2020 on Consumer Protection and the regulations of the Dubai Health Authority (DHA).

• Appointment means any scheduled booking for a consultation, treatment, or service at the Clinic.
• Booking Value means the listed price of the booked service at the time of booking, inclusive of applicable VAT.
• Cancellation Notice Period means the minimum period of notice required prior to the scheduled appointment time, being twenty-four (24) hours unless otherwise stated.
• No-Show means failure to attend a scheduled Appointment without prior notice of cancellation or rescheduling.
• Package means any bundle of multiple sessions or services purchased at a combined or discounted price.
• Business Days means Monday to Friday, excluding UAE public holidays.

• You may cancel any Appointment free of charge by providing notice at least twenty-four (24) hours prior to the scheduled appointment time.
• Cancellations made with less than 24 hours' notice may incur a cancellation fee of up to fifty percent (50%) of the Booking Value, or the deduction of one session from a prepaid Package, at the Clinic's discretion.
• Cancellation is effective only upon confirmation by the Clinic. A cancellation request is not deemed received until acknowledged by our team via phone, SMS, email, or WhatsApp.
• Repeated late cancellations (three or more within any six-month period) may require future bookings to be secured with a non-refundable deposit.

• Appointments may be rescheduled free of charge with at least 24 hours' notice, subject to availability.
• Each Appointment may be rescheduled a maximum of two (2) times. Any further rescheduling request may, at the Clinic's discretion, be treated as a cancellation under Clause 3.
• Rescheduling requests made with less than 24 hours' notice may be treated as a late cancellation and subject to the fees in Clause 3.
• Rescheduled appointments must be booked within thirty (30) days of the original appointment date, unless otherwise agreed.

• We ask all Patients to arrive at least ten (10) minutes prior to their scheduled appointment time to complete any necessary forms.
• If you arrive late, the Clinic will make reasonable efforts to accommodate you; however, your treatment time may be reduced accordingly, with no reduction in price.
• Arrival more than fifteen (15) minutes after the scheduled appointment time may result in the Appointment being cancelled or rescheduled and treated as a late cancellation under Clause 3, in fairness to other scheduled patients.

• A No-Show may incur a fee of up to one hundred percent (100%) of the Booking Value.
• For prepaid Packages, a No-Show may result in the forfeiture of one (1) session from the Package.
• Following two (2) or more No-Shows, the Clinic reserves the right to require full prepayment or a non-refundable deposit for all future bookings, or to decline future bookings.
• If exceptional circumstances prevented you from providing notice (such as a medical emergency), please contact us as soon as reasonably possible. Fees may be waived at the Clinic's sole discretion upon presentation of reasonable supporting evidence.

• Certain treatments, extended appointments, or high-demand time slots may require a deposit at the time of booking. The deposit amount will be communicated to you before confirmation.
• Deposits are fully refundable or transferable where cancellation is made within the Cancellation Notice Period.
• Deposits are forfeited in the event of a late cancellation or No-Show, except as provided in Clause 6.

• All Packages are valid for the period stated at the time of purchase. Where no period is stated, Packages are valid for twelve (12) months from the date of purchase.
• Individual sessions within a Package are subject to this Policy, including the 24-hour Cancellation Notice Period.
• Packages are personal to the purchaser and are non-transferable, except with the prior written approval of clinic management.
• Unused sessions remaining after the validity period will expire without refund, unless an extension has been agreed in writing before expiry.
• If you wish to cancel an unused or partially used Package, any refund will be calculated by deducting the full standard (non-discounted) price of all sessions already used, plus any applicable administrative fee, from the total amount paid.

• Services purchased under promotional pricing, limited-time offers, or third-party deal platforms are subject to the specific terms of that promotion, which may include stricter cancellation conditions.
• Promotional bookings cancelled with less than 24 hours' notice or subject to a No-Show may be forfeited in full.
• Gift cards and vouchers are non-refundable and cannot be exchanged for cash, but may be transferred to another person with prior notice to the Clinic. Expired vouchers will not be honoured.

• The Clinic reserves the right to cancel or reschedule any Appointment due to unforeseen circumstances, including but not limited to staff illness, equipment maintenance, or emergencies.
• Where the Clinic cancels your Appointment, we will notify you as early as reasonably possible and offer you, at your choice: (a) the next available appointment; (b) a full credit toward any other service; or (c) a full refund of any amount paid for the cancelled Appointment.
• No cancellation fee is ever charged to the Patient for a Clinic-initiated cancellation.

• All treatments are subject to a medical suitability assessment. Our licensed practitioners reserve the right to decline, postpone, or discontinue any treatment where, in their professional judgment, it is not safe or appropriate for you.
• Where a treatment is declined or discontinued on medical grounds before commencement, you will receive a full refund or full credit for the affected service.
• Where a course of treatment is discontinued on medical grounds partway through a Package, unused sessions will be refunded or credited on a pro-rata basis.
• Failure to disclose relevant medical information may result in cancellation of the treatment without refund, as accurate disclosure is essential to your safety.

• Approved refunds will be processed to the original method of payment only.
• Credit/debit card payments are refunded within fourteen (14) Business Days, subject to your card issuer's processing times.
• Payments made via instalment providers (e.g. Tabby) are processed in accordance with the provider's refund procedures and timelines.
• Cash payments are refunded by bank transfer or cash within seven (7) Business Days, subject to identity verification.
• Completed treatments, used sessions, and consumed products are non-refundable.
• Nothing in this Clause limits your statutory rights under UAE Consumer Protection Law.

Neither the Clinic nor the Patient shall be liable for failure to attend or provide an Appointment where such failure results from events beyond reasonable control, including but not limited to natural disasters, severe weather, government restrictions, public health emergencies, or utility failures. In such cases, Appointments will be rescheduled to the earliest mutually convenient time, or amounts paid will be credited, without penalty to either party.

This Policy does not affect, exclude, or limit your statutory rights under Federal Law No. 15 of 2020 on Consumer Protection or any other applicable UAE law. Where any provision of this Policy conflicts with mandatory provisions of UAE law, the law shall prevail to the extent of the conflict, and the remainder of this Policy shall continue in full force.

• If you have any complaint regarding a cancellation, fee, or refund, please first contact our clinic management, who will endeavour to resolve the matter within seven (7) Business Days.
• If your complaint is not resolved to your satisfaction, you may escalate it to the relevant authorities, including Dubai Consumer Protection (Department of Economy & Tourism) or the Dubai Health Authority, as applicable.
• This Policy is governed by the laws of the United Arab Emirates and the Emirate of Dubai.

The Clinic reserves the right to amend this Policy at any time. The version in force at the time of your booking will apply to that booking. Amendments take effect upon publication on this page, and the "Last updated" date will be revised accordingly. Continued use of our services after publication constitutes acceptance of the amended Policy.

For cancellations, rescheduling, refund requests, or questions about this Policy:

Yoyime Clinic
Yoyimé Clinic – 106 Salah Al Din St, Deira, Dubai, United Arab Emirates
Phone: +971 4 884 3396 | +971 50 225 7535
WhatsApp: +971 50 225 7535
Email: hello@yoyimeclinic.com
Website: https://yoyimeclinic.com